Refund Policy

1. Overview

LoomiTV is a digital IPTV subscription: once you purchase a plan, account credentials are generated and delivered to you digitally, usually within minutes. This policy explains clearly when a refund is available and when it isn't, so there are no surprises.

2. Digital delivery & why refunds are limited

Because access is granted immediately and can be used right away, LoomiTV works differently from a physical product you can return unopened. Once your credentials have been delivered and your subscription is active, we can't "undo" the access that's already been provided. For that reason, refund eligibility below is focused on cases where the service itself didn't work as expected, rather than a general change of mind.

3. When you're eligible for a refund

You're eligible for a full refund if, within 48 hours (2 days) of your payment being confirmed:

• Your account fails to activate, and our support team is unable to fix it within that window; or
• The service does not perform as described (for example, you genuinely cannot connect or stream at all) and our support team cannot resolve the issue within that window; or
• You were accidentally charged twice for the same plan (a duplicate payment).

In every case, please give our support team a chance to fix the issue first — most activation problems are resolved in minutes over WhatsApp.

4. When you're not eligible for a refund

Refunds are not available in the following situations:

• The 48-hour eligibility window described above has passed.
• Your credentials have been delivered and the service has been used (streamed) without a reported technical issue.
• Simple change of mind, or no longer wanting the subscription, after activation.
• Issues caused by your own internet connection, network restrictions, or a personal device that doesn't meet the requirements in our Installation Guide.
• Partial refunds for unused time remaining on a multi-month plan (for example, cancelling partway through a 6-month term).
• Your account was suspended or terminated for violating our Terms of Service.

5. How to request a refund

Message our support team on WhatsApp within the 48-hour window with your name, the plan you purchased, and your purchase date. We'll try to fix the problem first; if it genuinely can't be resolved, we'll confirm your refund at that point.

6. Refund method & timing

Approved refunds are returned using the same payment method you used to pay, and are typically processed within 5–7 business days of approval. Processing times past that point are usually on your payment provider's side rather than ours.

7. Plan changes & upgrades

If you'd like to move to a higher plan (for example, from Solo to Family) partway through your term, that's not treated as a refund — message us on WhatsApp and we'll work out the difference for the upgrade directly.

8. Contact us

Questions about this policy, or need to request a refund? Reach out any time.